We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Everything corresponds. delivery to the House by courier. very convenient :) thanks to the store!
As in the photo, beautiful. Delivery month.
They are so pretty.. worth waiting for.
Very cool look!
I ordered 31.01.20 more than three months. It's just a record. The goods are satisfied. It's like the description. Product and store recommend.
Flowers are very beautiful, look like living.
Very beautiful, but small
It took a long time to get here, but I imagine it's because of this state-of-the-art situation, the flowers are so cute. Attentive store Thank you I will ask for more
Everything is fine, they were almost not crumpled. It came in a month
Very nice flowers, color The agrees, recommend
The bouquet ordered 28.03.20, received in RB 05.05.20. Track code was tracked to the final point. The packing is excellent-the heads of flowers in a transparent bag, the whole bouquet in a tight paper postal envelope with a navel. Crumpled minimum, you can not even steam. According to the size and number of colors and buds, the fullness corresponds to the store's description. This bouquet is the third of the ordered ones, in the vase looks beautiful four branches, ordered more. In this store the most good packaging, here you can safely order. Flowers are happy. I recommend to buy. Photos in a vase-with a flash and without.
Super, like real, ordered three different colors
Gorgeous flowers! They make for very nice flower arrangement